How to Boost Monthly Giving
Monthly donors are some of the most valuable supporters for nonprofits: They provide a reliable and steady source of income, often stay with an organization for multiple years, and have the potential to give bigger sums or even become legacy donors if treated well.
Plus, at a time when many nonprofits are seeing an ongoing drop in small-dollar supporters amid increasing economic uncertainty, monthly giving is a smart way to bolster your group’s ability to weather turbulent financial times, reports my colleague Lisa Schohl.
“It typically is a really great way to keep people engaged who are at lower levels and people who might then increase and become bigger donors down the line,” says Zanne Garland, development director at Rainforest Action Network, an advocacy group focused on climate change and deforestation. Some of the organization’s sustainers already give a significant amount now, she adds, such as one whose monthly pledge is $1,000.
Monthly supporters make up more than 16 percent of Rainforest Action Network’s individual donors, and last year the group set a goal to bring that up to 20 percent within the next five years, in part because sustainers are easier to keep. The nonprofit’s retention rate for this group is nearly 74 percent, compared with about 45 percent overall, Garland says. “As you can imagine, people who kind of start a monthly gift and then just stay with you, it’s just a lot easier to retain that support.”
Just in time for Monthly Giving Week, the Chronicle gathered tips from Garland and three other experts to help you start or strengthen a monthly giving program at your nonprofit and ensure it delivers. Here’s what they advise:
Set up the systems and processes you’ll need.
Before focusing on monthly gifts, make sure you have technology in place that can process recurring payments, says Rachael Wolber, senior vice president at M+R, a marketing and fundraising consultancy for nonprofits says — whether it’s the same platform you use for all gifts or a tool that’s integrated into your online donation form. All of the major tools for nonprofit giving should have those capabilities, she says.
You also need a donor database that lets you separate these supporters from other types of donors and a system for how you’ll manage their payments, says Alicia Meulensteen, director of nationwide membership at the American Civil Liberties Union. Some groups charge sustainers on the day of the month they first gave, while others process all monthly gifts on a certain date. Either approach works, Meulensteen says, but you need to figure out which makes the most sense for your nonprofit before these gifts start coming in.
Another early step to take is making a plan for how you’ll recapture donors whose automatic gifts end, Meulensteen adds. “Even despite best intentions, people have credit card information that lapses,” she explains. “So how are you going to go back and get them?”
For six more tips to increase monthly giving, read Lisa’s entire article.