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Keeping Donor Ties Strong Between Campaigns

Duke University set up a series of events to fill big contributors in on its new president’s plans — and to let them bond about their shared connection to the university.

By  Emily Haynes
November 5, 2019
Donations dropped 11 percent last year at Duke University, the first year after a nearly $4 billion campaign wrapped up. Still, it managed to raise far more than most nonprofits, including a $5 million gift to establish an endowed scholarship fund to support graduate students at Duke Divinity School.
Duke Photography
Donations dropped 11 percent last year at Duke University, the first year after a nearly $4 billion campaign wrapped up. Still, it managed to raise far more than most nonprofits, including a $5 million gift to establish an endowed scholarship fund to support graduate students at Duke Divinity School.


Fundraisers breathe a sigh of relief — and maybe take a well-deserved vacation — when a grueling, yearslong capital drive is over. But big contributors can “feel a little bit left alone when the campaign ends,” says Dave Kennedy, vice president for alumni affairs and development at Duke University (No. 30, down 11 percent). So how can charities keep these generous donors engaged between campaigns?

Duke wrapped up a record-setting campaign in June 2017, raising nearly $4 billion in seven years. That same summer, the university welcomed a new president for the first time in 13 years. But momentum slowed after the campaign.

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Donations dropped 11 percent last year at Duke University, the first year after a nearly $4 billion campaign wrapped up. Still, it managed to raise far more than most nonprofits, including a $5 million gift to establish an endowed scholarship fund to support graduate students at Duke Divinity School.
Duke Photography
Donations dropped 11 percent last year at Duke University, the first year after a nearly $4 billion campaign wrapped up. Still, it managed to raise far more than most nonprofits, including a $5 million gift to establish an endowed scholarship fund to support graduate students at Duke Divinity School.


Fundraisers breathe a sigh of relief — and maybe take a well-deserved vacation — when a grueling, yearslong capital drive is over. But big contributors can “feel a little bit left alone when the campaign ends,” says Dave Kennedy, vice president for alumni affairs and development at Duke University (No. 30, down 11 percent). So how can charities keep these generous donors engaged between campaigns?

Duke wrapped up a record-setting campaign in June 2017, raising nearly $4 billion in seven years. That same summer, the university welcomed a new president for the first time in 13 years. But momentum slowed after the campaign.

The leadership change was a big one for donors who had established relationships with the previous president. University fundraisers didn’t want to ignore these donors and exacerbate any trepidation they had about entrusting a new president with their money. What’s more, Kennedy says, “we don’t want to have a cold start a few years out when we’re really in a campaign.”

The solution: Duke Philanthropic Partners, a speaking tour launched last fall to bring new ideas at Duke to its major donors. The goal, Kennedy says, is to make each donor “feel like an insider at Duke.”

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The program gathers a Duke administrator, a trustee, and past major donors at homes and hotels in areas that so far have included Chicago, Dallas, the San Francisco Bay Area, and Washington, D.C. Donors in these cities, Kennedy says, may have “felt like they were not getting as much attention coming out of the first year of the new president.”

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The university officials speak at the events, updating donors on the strategic plan at Duke, including hiring high-quality faculty members, redeveloping parts of the campus, and expanding engagement with recent alumni.

The events haven’t led directly to any gifts, but Kennedy says that isn’t the goal.

Rather, they are designed to bring supporters “back into the tent” and show that administrators and trustees at Duke have faith in the new president. Making space for donors to bond over their shared connection to the university, says Kennedy, is “magic.”

Emily Haynes has coveredfundraising on social media,Giving USA’s annual report on giving trends, and how the ALS Association found success with theice-bucket challenge.Email Emily orfollow her on Twitter.

A version of this article appeared in the November 5, 2019, issue.
We welcome your thoughts and questions about this article. Please email the editors or submit a letter for publication.
Mass Fundraising
Emily Haynes
Emily Haynes is senior editor of nonprofit intelligence at the Chronicle of Philanthropy, where she produces online forums on philanthropy topics and writes and edits reports on nonprofit trends
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SPONSORED, GEORGE MASON UNIVERSITY

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